Email Domain

Configure Email domain

Follow these instructions to use your own custom domain with emails sent from our platform.

Customer Portal

1. Navigate to domain settings

1. In the context menu (on top), select:
   • Customer
   • Business unit
2. Using service menu (on the left), navigate to:
   • SETTINGS -> SERVICE SETTINGS
3. Expand the CUSTOM DOMAINS panel

2. Add an email domain to the service

Create a new email domain

Use this option to add a domain which can ONLY be used as the domain for service emails (welcome email, confirmation email etc).

1. Click the CREATE button
2. Fill in the form:
   • Select EMAIL ONLY as DOMAIN TYPE
   • Fill in the desired domain name in EMAIL DOMAIN
3. Press the SAVE button

Create from existing custom domain

Use this option to utilize the same domain for serving content to users and sending out emails.

1. Click the EDIT button on the desired domain.
2. Tick the EMAIL DOMAIN box.
3. Press the SAVE button

3. Gather DNS record information

The following steps are only required for custom external domains, and not for managed domains.

1. Reveal the details of the configured domain by clicking its Details button in the list.
2. Take note of each cname record under RECORD NAME and DATA for the configured email domain.

External DNS management

Due to the wide variety of DNS providers, and their individual interfaces, this section only provides general information.

4. Create service records

To verify the email domain you configured for the service previously in the guide, create a CNAME for each record that was returned with the email domain Details.

1. Create CNAME
   • Name: The RECORD NAME.
   • Target: The DATA.

Example

Name: em9638.streaming.companyname.ltd
Target: u9569301.wl052.sendgrid.net

Name: s1._domainkey.streaming.companyname.ltd
Target: s1.domainkey.u9569301.wl052.sendgrid.net

Name: s2._domainkey.streaming.companyname.ltd
Target: s2.domainkey.u9569301.wl052.sendgrid.net

5. Configure Email Templates to use a Custom Email Domain

Now it's time to make use of the new email domain.

1. Using service menu (on the left), navigate to:
   • SETTINGS -> SERVICE MAIL TEMPLATES

It should now be possible to configure the sender address for a template.

Configure Sender Address

1. Use the dropdown to select which domain that should be used.
2. Type the prefix that should be used for the mail template

Example
Prefix: noreply
Domain: @streaming.companyname.ltd
Result: noreply@streaming.companyname.ltd

Verify setup

To verify the setup, a test email can be sent further down on the page.

1. Type the receiver email address
2. Press Send

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Troubleshooting

If the sender address configuration is not shown, please make sure that the status of the DNS-records has been changed to TRUE in the email domain details.
If the status is still FALSE, that usually means that the email domain could not be verified by your DNS provider.